Refund requests are acknowledged within 5 business days. Approved refunds are processed within 15–45 working days after verification. Eligibility and deductions depend on the service agreement, work completed and third-party costs; a request is not automatic approval.
Which payments this policy covers
This policy concerns consultancy service fees paid to Vidhyarthi Mithram Educational Consultants Private Limited. Read it with your written service agreement and payment receipt before paying. Refunds are generally not available except where the agreed terms, the circumstances below or applicable law provide otherwise.
University tuition, deposits, examination fees, visa fees, insurance, travel, accommodation and other payments to third parties are governed by those providers’ policies. We can guide you on a request where included in our service, but cannot promise or issue a refund on another provider’s behalf.
Cancellation before processing starts
If you withdraw before processing begins, a refund may be considered after deducting the applicable administrative charge and any unavoidable costs already incurred. Request cancellation in writing as early as possible so we can establish the stage reached.
Processing can include document collection and review, preparation or submission of applications, and payments or work involving external providers. A service may therefore have started before a university application is finally submitted.
Requests following a visa refusal
A partial refund may be considered following a genuine visa refusal, depending on your service agreement, the reason for refusal and the work already completed. Reasonable deductions can include delivered services and non-recoverable third-party charges.
Provide the refusal decision and payment references relevant to the request. A visa refusal does not automatically make a consultancy fee refundable. Where refusal results from false or incomplete information, inadequate financial evidence, adverse history or failure to provide required documents, the service fee may not be refundable.
If we cannot deliver the agreed service
Where we are unable to deliver an agreed service because of operational closure or circumstances beyond our reasonable control, a proportionate refund may be considered for the undelivered portion, less unavoidable third-party costs. Any additional rights available under your agreement or applicable law remain unaffected.
We will review what was promised, what has been completed and the supporting payment records. We will explain the proposed calculation rather than assuming the entire fee is either refundable or forfeited.
When a refund may not be available
Subject to your written agreement and applicable rights, a refund may not be available when processing has begun or substantial work has been delivered, when you withdraw after processing, fail to supply required information, or change your course, country or institution after an application has been prepared or submitted.
Costs charged by third parties and work already completed can remain payable even if your plans change. Any deduction should relate to the applicable service terms and costs; cancellation does not automatically cancel an institution’s separate payment obligations.
How to request a review
Email info@vidhyarthimithram.com with the subject “Refund or cancellation request”, your name, the service concerned, payment date and reference, the reason for your request and the outcome you are seeking. Include relevant receipts and, where applicable, a refusal decision.
Use the email address associated with your service where possible. Do not include passwords, complete bank-card numbers or unrequested identity documents in the initial email. If more evidence or bank details are needed, our team will explain the verification and delivery process.
- Identify the service and payment clearly.
- Explain when and why you wish to cancel.
- Keep copies of your request, receipts and our response.
- Tell us if an urgent application or payment deadline is affected.
Acknowledgement and refund timings
We acknowledge a written refund request within 5 business days. Acknowledgement confirms receipt for review; it does not confirm that a refund has been approved. We may request clarification or documents to verify the service and payment.
Once a refund has been approved and verification is complete, the approved amount is processed within 15–45 working days after verification. The timing of an institution’s or other provider’s separate refund is controlled by that provider, not this processing window.
How approved refunds are paid
Approved refunds are made by bank transfer or UPI to the verified, registered student or parent/guardian account as appropriate. Cash refunds are not offered. We may need to verify the recipient and payment reference before releasing funds.
The approved amount and relevant deductions will be communicated as part of the review. Do not send account credentials or one-time passwords: these are not needed for a refund.
Service or programme transfers
A request to transfer a service to another programme or person requires prior management approval and is not an automatic alternative to a refund. Availability, eligibility, completed work and any additional fee must be confirmed in writing.
Do not assume a transfer request preserves an application deadline or transfers a university deposit. The relevant institution’s consent and separate terms may also be required.
Questions and further review
If you disagree with a decision or calculation, reply with the request reference, the point you dispute and any additional evidence. Management will review the applicable agreement, delivered services and costs. Direct enquiries to info@vidhyarthimithram.com.
This policy does not exclude statutory consumer protections or other rights that cannot lawfully be excluded. The date identifies this version; it does not retrospectively remove rights under an earlier agreement.
Questions about this notice?
Talk to our team.
Vidhyarthi Mithram Educational Consultants Private Limited
Palarivattom, Kochi, Kerala, India